As business owners, it is easy to simply declare personal calls, social networking, web surfing, and excessive water cooler talk as valuable time wasted by employees. While these are all valid concerns, did you know many of your processes, or lack thereof, may cause extra work at your expense? Process related time wasters include:
- Unclear work objectives.
- Absence of communications plan.
- Unstated mission, vision, and company purpose.
- Untrained employees.
- Disorganized information and poor document management.
Eliminating theses deficiencies will often require a time or even financial investment, but the long-term benefits will produce better results from your team, potentially increasing your bottom-line.
Presumably, as a manager or owner, you know what your organization needs in day-to-day operations for continued growth. Therefore, it is essential that you take part in evaluating current methods to find ways to save time and money. Sometimes it is necessary to get in the daily grind to review your current processes.
If you have a receptionist, sit at the reception desk to listen in on how calls are answered, logged, and routed. You may discover that the receptionist is capable but lack decorum. Or, you may realize that she wastes time because your organization does not have a clear communications plan in place.
If your business relies on paper trails for billing purposes, try deploying a document management system that makes it easy for accounts receivable representatives to find what they need. A free service like Google Docs can act as a place to collaborate on projects or even store information.
They key to identifying time wasters is to know your business goals, stakeholders, and processes and to have a commitment to making the changes necessary. Take time to:
- Define work objectives.
- Develop a communication plan.
- Re-visit your mission, vision, and purpose to strengthen it and present it to your staff.
- Make a time or monetary investment in your employees.
- Organize information by deploying document management tools.
- Only micromanage when your staff needs it. If you have hired a good team and have communicated precise processes, micromanaging is not necessary.
If you need help reorganizing or developing efficient business processes, contact us. We will help you increase your bottom line while decreasing overhead costs.
Image Credit: cooldesign at freedigitalphotos.net